Solera Networks Maintenance and Support
Solera Networks provides free technical support on all new product purchases for 30 days, beginning the business day after date of purchase. Customers are required to purchase a one-year renewable maintenance agreement at time of purchase. Multi-year discounts are available.
Download the Solera Networks support programs data sheet.
Maintenance Benefits
- Solera Networks’ standard annual maintenance and support agreement provides unlimited technical support, including:
- Telephone and email support 5 days/ a week during business hours (8am to 5pm Mountain Time)
- Access to online resources/downloads
- All software updates are included for products covered by the maintenance agreement for coverage period, and are available via Solera Networks’ secure FTP site ftp.soleranetworks.com
- Hardware components repaired onsite, by the next business day
- Hardware Upgrade Protection – Upgrade to new hardware on preferred terms.
- Software Upgrade Protection – Provided customer maintains maintenance continuously, they will be eligible for all software updates and upgrades delivered during the maintenance term.
Effective Dates
The purchase of a Maintenance and Support Agreement is effective the date the covered product is shipped to the customer, regardless of when the product is put into service.
Customer Quotes
“There are experts who have tested, used and proven the effectiveness of the open source tools, not to mention the fact that they work seamlessly with Solera Networks”
University CSO,
Major Eastern US University
“The speed with which we respond to events now will more than pay for the cost of this device.”
Team Leader
Communication Team,
Major Cloud-based Software Provider
“We were interested in the device because it has deep packet capture and playback capabilities and fits so seamlessly with our analysis tools.”
Information Security Engineer,
Global Health Product Manufacturer
“There are experts who have tested, used and proven the effectiveness of the open source tools, not to mention the fact that they work seamlessly with Solera Networks.”
University CSO,
Major Eastern US University
“We more than paid for the Appliance in the first week of use”
Senior Design Engineer,
Global Aerospace and Transportation Manufacturer
“Using the Solera Networks Appliance has saved our company well over 7 figures”
CSO,
Fortune 100 Financial Management and Equity Firm
“…It gives us the ability to look at the past in the minutest detail.”
Security Analyst,
Major US University
“This is the most valuable tool we have seen for network forensics. …We have an ‘all-seeing-eye’ into our network. We know what has happened and what is happening.”
Security Analyst,
Major US University
